Contact Us

The Fastest Way To...

• Contact Us
  Call our highly trained US-based Customer Service Center Mon-Fri 8am - 6pm EST and Special Holiday Hours: 1-866-962-7382
   
• Product Information
  Live chat representatives are ready to answer your question real time during normal business hours.
   
• Check Order Status
  Immediately find out what the status of your order is by logging in to My Account
   
• Cancel Order
  Cancel your order immediately by logging in to My Account
   
• Returns
  Print the return authorization form from My Account

Track an Order

To see if your order has been shipped, follow these simple instructions:

1. Log into My Account.
2. Your order status will be listed under the order number.
3. Tracking information is emailed the night your order ships out.

Cancel an Order

To cancel your order, follow these simple instructions:

1. Log into My Account.
2. View the order you would like to cancel.
3. Click the link "Click Here To Cancel This Order". This link will be under the order number.

Please note: once an order has been shipped you will not be able to cancel the order.

Return an Item

To return an item, follow these simple instructions:

1. Log into My Account.
2. Click the Returns link to the right of the order containing the item you would like to return.
3. Review our Returns Policy.
4. Return your purchase with the return form by mail within 30 days of receiving your order.

We do not accept returns postmarked after Christmas.

Location Information

Street & Mailing Address:
205 Curie Drive
Alpharetta, GA 30005
Map

Showroom open to the public!

For all media inquiries, please contact media@christmaslightsetc.com

Contact Form

If you are unable to find what you are looking for above, fill out this contact form below and a representative will get back to you shortly. The information you provide will help us to serve your needs better and will not be sold or shared with any third party.

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