Use the references below for answers to the most common questions customers have when ordering.
What are my shipping options?
Standard: 2-10 Business Days (UPS Ground, USPS, FedEx Ground)
At present, ChristmasLightsEtc.com can only ship products within the 50 states. ChristmasLightsEtc.com cannot fill or ship international orders.
How are my shipping costs calculated?
We estimate all of our shipping charges by weight, delivery / ship to locations and shipping methods. Actual shipping charges may apply.
Can I have an order delivered on a weekend?
ChristmasLightsEtc.com does not currently provide for Saturday or Sunday deliveries.
When will my order be shipped?
Most orders are shipped in 1 to 3 business days.
What do I do if my order is late?
If the expected delivery time listed with your choice of shipping has expired, and tracking information does not help, please contact us immediately. Your order may be late because no one was available to accept delivery. If you are not present when a delivery is attempted, the carrier will make a second attempt, and often a third. If delivery is still not made, the shipment will be returned to our warehouse. You must report to us any undelivered order within 25 days of the date you placed the order.
What if my package is damaged when it is delivered?
If your package arrives damaged, you may refuse delivery at no cost to you. Please contact us immediately so that we can correct the situation as soon as possible.
Is online ordering safe & private?
Is online ordering really safe? What about those stories I've heard where credit card information was stolen?
Those stories began with a Web site that didn't have adequate security. Ours does. Yes. In conjunction with Verisign (www.verisign.com), ChristmasLightsEtc.com uses 128-bit encryption to protect information entered -- some of the most powerful encryption available today.
Basically, encryption encodes your information. To steal your information from the Internet, someone must first find your encrypted information packet (which is flying across the Internet at light speed) - then crack the code. Nobody has ever claimed that this has been done. Indeed, if it were possible, the most sensitive information in the world would be available to them - not just your credit card number.
Look at it this way: you probably already transmit your credit card number electronically every day. When you swipe your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online web site is very similar - your information is encrypted and then transmitted over a high-speed network line.
How private is my personal information?
We use any information you provide to us only to serve you better. We do not trade or sell your personal information to anyone.
How do I find a Product?
You can find products quickly by browsing through our product category links. You can also search for any product you'd like more information about. Just type in the name of the product in the "Search" window located on the top navigation panel and select the category you wish to search
What if I can't find what I am looking for?
If you don't see a product you're looking for, let us know (if by email, CustomerService@ChristmasLightsEtc.com). We may have it under a different industry name, and if not, we will do our best to track it down for you. If there is a service you'd like to see on our Web site, we'd like to hear about that, too. The more we know, the more we can do for you.
How do I place an order?
ChristmasLightsEtc.com's purchase process is secure and simple. Just follow these easy steps:
1) Click on the product you want to buy.
2) You'll proceed to the Cart Summary screen that shows you what's in your Cart. Here, you can:
3) When you're finished shopping and have clicked on "Proceed to CheckOut" button:
4) You'll proceed to the Order Summary screen that shows you a summary of your order. Here, you can:
5) You'll proceed to the Order Thank you page. Here, you can:
*For added security, credit cards are encrypted within our system and screened thoroughly during the ordering process.
Please contact us if you have any concerns regarding the safe use of your credit card online.
Can I order over the phone?
Absolutely! ChristmasLightsEtc.com's online ordering system is one of the safest, most efficient methods of order entry possible. However, we understand that often customers want to speak with a trained professional who can provide expert advice on product solutions for their needs.
To provide the best possible service to our customers, ChristmasLightsEtc.com has assembled a team of fully trained sales professionals whose mission is to provide you with the best product solutions and customer care available!
Please call us at 1-866-962-7382 Monday - Friday between the hours of 8am - 6pm Eastern Standard Time.
What method of payment can I use?
ChristmasLightsEtc.com cannot be held responsible for any payment mechanism made other than through our secure server.
We cannot accept:
Will I be taxed on my purchases?
When will my order be processed?
ChristmasLightsEtc.com has built an extremely efficient processing system. Your order will be processed almost immediately once your credit card has been verified. Please review your order for accuracy before placing it. PLEASE NOTE: EACH CREDIT CARD WILL PASS THROUGH A SECURITY VERIFICATION. We require that the correct "Bill To" address for each order be on file with the issuing bank of the credit card selected for the order.
Can I change an order that has already been submitted?
Due to the speed at which orders are processed, it is very unlikely that we will be able to change any aspect of your order once it has been electronically transmitted to the warehouse. We can only ensure a cancellation or change if the item/s are on backorder.
When will my credit card be charged for an order?
The full charge will be processed when your order has shipped.
Christmas Lights Etc. Return Policy:
Products can be returned within 30 days of receipt for any reason.
Products must be in the original packaging and in new condition.
A $10 return shipping fee will be deducted from standard refunds when using the FedEx return label provided.
Standard refunds are for the products returned + tax and do not include shipping charges.
Click on "Returns" to start a return.
If a product is defective please contact us as soon as possible and we will work with you on a solution. You may be asked to provide a photo of the defective item. We can be reached by phone at 1-866-962-7382, email customerservice@christmaslightsetc.com or via chat by clicking on the icon on the bottom left corner of the screen.
If a product arrives damaged please contact us as soon as possible and we will work with you on a solution. You may be asked to provide a photo of the damaged item. We can be reached by phone at 1-866-962-7382, email customerservice@christmaslightsetc.com or via chat by clicking on the icon on the bottom left corner of the screen.
If an incorrect item is received please contact us as soon as possible so that we can send you the correct item. You may be asked to provide a photo of the item you received. We can be reached by phone at 1-866-962-7382, email customerservice@christmaslightsetc.com or via chat by clicking on the icon on the bottom left corner of the screen.
If a product is defective after 100 days of receipt please file a warranty claim and we will work with you on a solution. You may be asked to provide a photo of the defective item. Most of our products carry a minimum of a one-year seasonal warranty. Please check the product details for your product's warranty.
At Christmas Lights, Etc., the privacy and protection of your personal and financial information is very important to us. That's why we've created this privacy statement which fully describes our information gathering and dissemination practices. It's the best way we can demonstrate our firm commitment to your privacy.
Christmas Lights, Etc. uses your personal information for the following purposes:
Use of Your Information
When you register with our site, we ask for your name and e-mail address. Then we ask you to create a password to allow you secure access. We use this to:
If you choose to receive emails about special offers, we will also:
We may also use information from your account based on your site visits to generate statistics and aggregate reports for internal use, which may be shown to affiliates, subsidiaries, licensees, successors, and partners. These statistics and aggregate reports will not contain any personally identifiable information and your identity will be kept anonymous. Certain confidential information--such as passwords and credit card numbers-- is not disclosed in any of these reports.
If you purchase a product or service from Christmas Lights, Etc., the information you give--such as your credit card number, purchase information, and contact information--is provided to the banking merchant. Details regarding the purchase are supplied to the distributor or vendor partner. This is necessary to complete the transaction.
Christmas Lights, Etc. may collect your email address via cookies and pixels on the Website through the use of trusted third-party partners. These partners may combine your email information with other information they have access to such as mailing address so that Christmas Lights, Etc. may serve relevant marketing offers to you via direct mail. If you do not want Christmas Lights, Etc.to collect information about you, please contact Christmas Lights, Etc. to opt out.
We will not disclose your personal information to third parties, except to the extent necessary to provide you with a requested service, under circumstances required by law, or--in limited cases--to our business partners as outlined in this policy.
You will not be contacted directly by any third party as a result of your relationship with Christmas Lights, Etc. unless you have given us permission to do so. Any business partners with whom we share your information will be subject to confidentiality restrictions preventing them from sharing your personal information with others.
Security Precautions
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control.
When you transmit credit card information to complete a purchase or verify data, we always transmit that credit card number in an encrypted format. We use the industry standard 128-bit SSL (secure socket layer) encryption.
In addition to our encryption standards, your ChristmasLightsEtc.com account information is password-protected so that you and only you have access to this personal information. Please do not disclose your password to anyone. Always remember to sign out of your ChristmasLightsEtc.com account and close your browser window when your transactions are complete. This helps keep your account safe.
While we strive to protect your personal information, no data transmission over the Internet is guaranteed to be 100% secure. Thus, ChristmasLightsEtc.com cannot ensure or warrant the security of any information during transmission to or from our site, and you submit information to us at your own risk. However, we do our best to ensure the highest level of security on our systems.
Cookies
We are committed to providing personalized products and services to you. In order to do so, ChristmasLightsEtc.com uses cookies to store a unique identifier. A cookie is defined as a small amount of text that is sent to your browser from a Web server and stored on your computer's hard drive. If your browser is configured to enable cookies, then your browser adds the text sent to the appropriate file.
ChristmasLightsEtc.com uses cookies to tell us that you have visited our site before, to automatically display information you have requested, and to keep track of the items in your cart (shopping cart). They are used to help us simplify and enhance your shopping experience. A cookie may also be used to tailor ad content both on the site you are visiting as well as other sites within that network that you may visit in the future.
Third party vendors, including Google, show our ads on sites on the Internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting http://www.google.com/privacy_ads.html or third party vendor's use of cookies by visiting http://www.networkadvertising.org/managing/opt_out.asp.
Disclaimer
Ultimately, you are held responsible for maintaining the secrecy of your passwords and/or any account information. Always be careful and responsible whenever you're online.
Christmas Lights, Etc. SHALL NOT BE HELD RESPONSIBLE FOR DAMAGE OR LOSS OF ANY KIND DUE TO ANY PRODUCTS OR SERVICES PURCHASED AT Christmas Lights, Etc. OUR MAXIMUM LIABILITY TO YOU IS THE AMOUNT YOU PAID FOR THE PRODUCT. WE DO NOT NECESSARILY ENDORSE PRODUCTS AND SERVICES MENTIONED AT Christmas, Lights Etc. NEITHER DO WE MAKE ANY WARRANTIES, EXPRESS OR IMPLIED (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), ABOUT THE PRODUCTS AND SERVICES IN OUR STORE OR THE ACCURACY OF OUR PRODUCT AND SERVICES LISTINGS. Christmas Lights, Etc. DISCLAIMS ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED AT OR WITHIN Christmas Lights, Etc. SITES OR WITHIN ANY ELECTRONIC FILES SENT FROM Christmas Lights, Etc. SITES.
This site contains links to other sites. Christmas Lights, Etc. is not responsible for the privacy practices or the content of these other Web sites.
Trademarks and Copyrights
Christmas Lights, Etc., ChristmasLightsEtc.com and the Christmas Lights, Etc. logo are trademarks or registered trademarks of Christmas Lights, Etc. Everything on this Web site is Copyrighted, 2000-2018, Christmas Lights, Etc., unless otherwise specified. All Rights Reserved. All other product names and company logos are the trademarks of their respective owners.
Pricing
Prices listed or quoted from Christmas Lights, Etc. are subject to change without notice and are subject to availability.
Errors and Omissions
Christmas Lights, Etc. works hard to ensure the accuracy of the product information in our store. However, we are not responsible for typographical errors or technical inaccuracies.
Privacy Policy Changes
If we make changes to our privacy policy, we will post those changes on our Web site for you to review.
SMS Privacy Addendum
Chrsitmaslightsetc.com uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. We may also use SMS messages for marketing offers, transactional texts, requests for reviews, or responses to customer service inquiries.
Christmaslightsetc.com will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
If at any time you wish to be removed from our SMS list please respond with STOP to the last SMS message you received and you will be immediately removed.
FAQ questions
How private is my personal information?
We may share member information in order to provide you with a more integrated and customized member experience. Your information will only be shared with trusted banking merchants, distributors, and/or vendor partners in order to facilitate our services to you.
How can you opt-out, remove or modify information you have provided to us?
You may opt-out from receiving our emails by following the instructions on any commercial email you receive from us.
Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. If you have any issues, you can also contact us.
We use any information you provide us only to enhance your Web experience and enable us to better serve you.
Right to know about personal information collected, disclosed, or sold: You have the right to request a list of the categories of your personal information we have collected and used within the last 12 months. You are also entitled to receive a) information identifying all third-party companies to whom ChristmasLightsEtc may have disclosed, within the last 12 months, personal information pertaining to you and your family; and b) a description of the categories of personal information disclosed. You can also find a list of the categories of information we collect and disclose about you elsewhere in our privacy policy. To request a list of the information we collect about you, submit a request via our Contact Us page https://www.christmaslightsetc.com/ContactUs.asp . Once the request has been received, you may be asked to provide additional personal information for verification purposes before your request can be accommodated.
Right to request deletion of personal information: You have the right to request that we delete any personal information we have collected about you provided we do not need to retain the information for legitimate business or legal reasons. To request that your information be deleted from our system,submit a request via our Contact Us page https://www.christmaslightsetc.com/ContactUs.asp . Once the request has been received, you may be asked to provide additional identifying information for verification purposes before your request can be accommodated.
Right to opt-out of the sale of personal information: ChristmasLightsEtc does not sell customer information to third parties.
Right to non-discrimination for the exercise of your privacy rights: ChristmasLightsEtc respects and values the privacy rights of our consumers, and we do not discriminate against customers who exercise their privacy rights under California law or any other law.
Authorized Agent: As a California consumer, you have the right to have someone else make requests for you under the CCPA.
To apply for our Wholesale program visit http://www.christmaslightsetc.com/wholesale-Christmas-lights-and-trees.htm
Christmas Lights, Etc. SHALL NOT BE HELD RESPONSIBLE FOR DAMAGE OR LOSS OF ANY KIND DUE TO YOUR USE OF ANY PRODUCT OR SERVICE PURCHASED AT Christmas Lights, Etc. OUR MAXIMUM LIABILITY TO YOU IS THE AMOUNT YOU PAID FOR THE PRODUCT. WE DO NOT NECESSARILY ENDORSE PRODUCTS AND SERVICES MENTIONED AT Christmas Lights, Etc. NEITHER DO WE MAKE ANY WARRANTIES, EXPRESS OR IMPLIED (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), ABOUT THE PRODUCTS AND SERVICES IN OUR STORE OR THE ACCURACY OF OUR PRODUCT AND SERVICES LISTINGS. Christmas Lights, Etc. DISCLAIMS ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED AT OR WITHIN THE Christmas Lights, Etc. SITES OR WITHIN ANY ELECTRONIC FILES SENT FROM Christmas Lights, Etc. SITES.
Our Trademarks and Copyrights.
Christmas Lights, Etc., ChristmasLightsEtc.com and the Christmas Lights, Etc. logo are trademarks or registered trademarks of Christmas Lights, Etc. Everything on this Web site is Copyrighted, 2000-2018, Christmas Lights, Etc., unless otherwise specified. All Rights Reserved. All other product names and company logos are the trademarks of their respective owners.
Pricing
Prices listed or quoted from Christmas Lights, Etc. are subject to change without notice and are subject to availability.
Any Errors and Omissions.
Christmas Lights, Etc. has made every effort to ensure the accuracy of the product information in our store. However, we are not responsible for typographical errors or technical inaccuracies.
Product Warranties
Christmas Lights, Etc. product warranties vary by product. Please refer to the product specification details to determine the warranty of products you are interested in, or consult with a sales representative. Warranties may be voided for product misuse or other factors deemed to be unnatural use of the product. Christmas Lights, Etc. stands by its products and is committed to protecting the interests of its customers and will replace products or reimburse the product purchase cost if a product fails to meet its warranty standards. All warranty issues should be addressed with a member of our customer support team. If you purchased a Christmas Lights, Etc. product from a retailer, please refer to the retailer's guarantee and return policy.
Christmas Lights, Etc. Brands
Wintergreen Lighting®, Kringle Traditions®, Red Sleigh®, Red Sleigh Commercial®, Aurora Superstar™, FlexFilament™, LEDImagine™, OptiCore™, PureLock™, TruTip™, Viviluxe™
Industry Standards and Certifications
Christmas Lights, Etc. products are specified based on industry standards and certifications including: CSA, CSA-US, ENERGY STAR, ETL and UL. The guidelines included therein may directly influence the use case for product warranties.
90-day Seasonal Use Products
Seasonal decorative lighting products are intended to be on display up to 90 days, after which time the products are removed and properly stored until they are needed for their next seasonal display. All products, especially electrical products, should be inspected to ensure they are in good working condition prior to use. Using seasonal-use products year round may contribute to unnatural wear and tear, which can shorten the overall lifespan of the product.
Ratings for Indoor, Outdoor and Outdoor Covered
Indoor only products are intended for use inside where moisture, weather and extreme changes in temperature are avoided. Outdoor products can be used both indoor or outdoor because they are designed to be weather resistant for seasonal use decorative displays. Products defined as Outdoor Covered can be placed outside, but in areas that do not get direct rain or weathering. Certain electrical products have pre-defined operational ranges for extreme heat or cold conditions. Please refer to the technical specifications of the product to assess whether it will meet your use case conditions for any of the scenarios listed above.
Hour Ratings for Product Lifespan
Lighting products commonly display a bulb lifespan rating, but this lifespan is not a warranty. It is a reference to average product life expectancy based on laboratory testing conditions. It is common for decorative incandescent lighting to have short average life expectancies compared to decorative LED lighting because the method of lighting technology, electrical use and luminescence are very different.
1 Year Warranty Lighting Products
Lighting products denoted with 1-year warranties based on 90 day seasonal use are warrantied from the date of purchase and based on natural and normal product use.
3 Year Warranty Lighting Products
Lighting products denoted with 3-year warranties based on 90 day seasonal use are warrantied from the date of purchase and based on natural and normal product use. 3-year warranty lighting products typically are based on industry standard ENERGY STAR standards. Christmas Lights, Etc. is an ENERGY STAR partner and all Christmas Lights, Etc. products that carry the ENERGY STAR badge are warrantied for 3 years based on seasonal use.
5 Year Warranty Commercial Tower Tree Products
Commercial tower trees like the Giant Everest and Olympia Pine carry 5-year frame warranties as well as 5-year greenery warranties. Any tower tree equipped with ENERGY STAR string lights also includes a 3-year seasonal use warranty on the string lights. Any tower tree products equipped with incandescent lights include a 1-year seasonal use warranty on the string lights. Any tower tree products using custom LED C7 bulbs include a 1-year seasonal use warranty on the strings and bulb.
10 Year Warranty Greenery Products
Christmas Lights, Etc. designs, specifies and manufactures a large variety of greenery products that range from indoor only to outdoor. Pole trees, wreaths, garlands and swags come with a 10-year greenery warranty. Any of these products equipped with ENERGY STAR string lights also include a 3-year seasonal use warranty on the string lights. Any of these products equipped with incandescent lights include a 1-year seasonal use warranty on the string lights.
Retail Store Warranties
Christmas Lights, Etc. products can be purchased through numerous retailers. Store guarantee and return policies vary widely by seller so please refer to the store you purchased your Christmas Lights, Etc. product from to verify whether you are eligible for a return, refund or exchange.
To contact Christmas Lights Etc, please visit http://www.christmaslightsetc.com/ContactUs.asp
